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Sales Policy



OUR MISSION
At the Online Consignment Depot, our mission is to create a business model that is both profitable and environmentally friendly. We strive to achieve this by finding good homes for otherwise idle products, using reclaimed packaging materials, and disposing of unsold products thru proper channels. No business can achieve long-term success without making employee satisfaction a priority. In this pursuit, we provide a fun, casual, and flexible work atmosphere. Our reputation is our best marketing tool as evidenced by over 12,000 transactions completed with a positive feedback rating. This superb reputation provides our consignors, buyers, and employees with the confidence to know that we deliver on our promises.

OUR POLICIES
Purchase Terms: (ONE of the following will apply as indicated by the auction Purchase Terms)

GUARANTEED WORKING REPLACEMENT GUARANTEE*
When you receive a Guaranteed item from OC Depot it should perform as described. In the rare situation that this is not the case, we will send a replacement upon safe return of the original item within 28 days of the auction end. If a replacement is not available we will honor the terms of our Money-Back Guarantee. We do not refund the shipping charges because we can not recoup these costs.

MONEY BACK GUARANTEE*
When you receive a Guaranteed item from OC Depot it should perform as described. In the rare situation that this is not the case, we will refund the item purchase price upon safe return of the item within 28 days of the auction end. We do not refund the shipping charges because we can not recoup these costs.

3-DAY INSPECTION GUARANTEE*
Once an item is received you have 3 days to inspect the item and verify that it is materially the same as advertised in the sale. Upon safe return of the item we will inspect the item and determine if it is eligible for a refund. We do not refund the shipping charges because we can not recoup these costs.

PARTS OR REPAIR: ITEM NOT FUNCTIONING - ONLY GUARANTEED TO BE AS PICTURED.*
Our descriptions, and photos represent our best effort to relay all pertinent information about a product. We assure the buyer that they will receive the quantity, components, and level of operation shown in the photos. This does not not represent a guarantee or warranty about the item's functionality beyond what is depicted in the photos. We expect to receive less money for items sold in this condition; as a trade-off, we do not accept returns or offer refunds. We ask that our prospective buyers take these purchase terms into account and bid accordingly.

FULL FUNCTIONAL CONDITION UNKNOWN - WHAT YOU SEE IS WHAT YOU GET*
Our descriptions, and photos represent our best effort to relay all pertinent information about a product. We assure the buyer that they will receive the quantity, components, and level of operation shown in the photos. This does not not represent a guarantee or warranty about the item's functionality beyond what is depicted in the photos. In our experience of selling over 10,000 such items, customers are satisfied with these purchases 95% of the time. This means that 5% of the time we expect an item to have limited functionality and/or require repairs. We expect to receive less money for items sold in this condition; as a trade-off, we do not accept returns or offer refunds. We ask that our prospective buyers take these purchase terms into account and bid accordingly.

WHAT WE DESCRIBE IS WHAT YOU GET*
Our ratings, descriptions, and photos represent our best effort to relay all pertinent information about a product. We assure the buyer that they will receive the quantity, components, and level of operation described in the auction description. This does not not represent a guarantee or warranty about the item's functionality beyond what is precisely stated in the auction. In our experience of selling over 10,000 such items, customers are satisfied with these purchases 95% of the time. This means that 5% of the time we expect an item to have limited functionality and/or require repairs. We expect to receive less money for items sold without guarantee and therefore do not accept returns or offer refunds. We ask that our prospective buyers take these purchase terms into account and bid accordingly.

* Because International Deliveries are slow, expensive, and risky all guarantees are rendered void when an item is shipped outside of the United States or Canada.
Functional Condition Ratings (We assess each item to the best of our ability but these ratings do not represent a guarantee or warranty):

PERFECT
This item performs every function it is designed to for at full strength and without any detectable limitations.

EXCELLENT
This item performs every function it is designed to for.

VERY GOOD
This item performs all the essential functions it is designed for, but may be starting to show minimal decline in effectiveness or an accessory function might not work.

GOOD
This item performs most or all of the essential functions, but shows it is declining in effectiveness and accessory functions are less dependable.

ACCEPTABLE
This item performs some or most essential functions and is a good value, but there are clearly problems with some functions and accessories.

MARGINAL
This item still performs some essential functions but even those are declining in effectiveness. Accessory functions are mostly ineffective. If you have a specific purpose for this item, it may still be of value to you.

NOT-WORKING
This item is good for a buyer who has the ability to repair the item or will use it for parts. The item is guaranteed to be in the condition described and include the parts as described.

UNKNOWN
We are unable to assess the functional condition of this item either because we do not have the expertise or the necessary equipment to perform adequate testing.

POWERS ON
We have successfully powered the item on, however we have not assessed the full functional condition of this item either because we do not have the expertise or the necessary equipment to perform adequate testing,

WORKING PULL
This item was pulled from a working environment, however we have not independently assessed its functional condition.
Cosmetic Condition Ratings (We assess each item to the best of our ability but these ratings do not represent a guarantee or warranty):

MINT Condition
The item is not only new, but does not even have normal shelf wear. There is no distinguishable cosmetic blemish.

NEW Condition
These items have never been used. They are in great condition and usually shrink wrapped if that is how they were sold. Might have barely detectable wear from sitting on a store shelf.

LIKE NEW Condition
These are nearly impossible to differentiate from new. They have been used very few times, if at all, and show almost no wear.

CAREFUL USE
Unlike our Like New condition, these have clearly been used but are in fantastic shape.



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